Frequently Asked Questions

Do you accept my health fund?

We are preferred providers for Medibank Private, BUPA, HCF, NIB, CBHS, Defence Health, GMHBA, HIF, and more. We accept all dental health funds and have HICAPS available for on-the-spot claims.

Do you bulk bill for children?

Yes. We bulk bill eligible children aged 0 to 17 under the Medicare Child Dental Benefits Schedule (CDBS), so there is no out-of-pocket cost for covered treatments within your child's remaining benefit. Our CDBS dentist in Croydon page sets out eligibility, what is covered and how to check your balance.

Is my child's CDBS cap $1,158 or $1,132?

It depends on the calendar year in which your child received their first eligible dental service, not on the year you are in now. If that was 2026, the cap is $1,158 for the whole two-year period. If it was 2025, the cap is $1,132, and it stays at that figure even where treatment continues into 2026. Services Australia indexes the cap each 1 January and the increase applies only to children whose first service falls in that year.

What happens to CDBS benefit we do not use?

It is forfeited. The benefit runs across two consecutive calendar years starting from the beginning of the year in which your child became eligible and had their first service, and anything unspent at the end is lost. It does not roll over into a new period. If your child has benefit remaining late in the second year, it is worth booking before 31 December.

Does Medicare cover dental treatment for adults?

No. Medicare does not fund routine dental care for adults, including check-ups, cleans, fillings, crowns or dentures. The only federal dental program under Medicare is the Child Dental Benefits Schedule, which covers eligible children aged 0 to 17. Adults in Victoria holding a healthcare or pensioner concession card may be eligible for state-funded public dental care, and adults with private health extras can claim through their fund. Our Medicare and the dentist page explains each pathway.

Do I need to bring my child's CDBS eligibility letter?

No. We check your child's eligibility and their remaining benefit amount at the appointment, so just bring their Medicare card. If you would rather check beforehand, sign in to myGov, select Medicare, then History and statements, then Child Dental Benefits Schedule, or call Medicare on 132 011.

What should I bring to my first visit?

Please bring your health fund card, Medicare card, any relevant dental X-rays, a list of current medications, and a completed medical history form (available on our website).

Do you offer payment plans?

Yes, we offer flexible payment options to help make dental care affordable. Please speak to our reception team about the options available.

What are your opening hours?

We are open Monday to Friday from 8:30am to 6:00pm, and Saturday from 8:30am to 5:00pm. We are closed on Sundays and public holidays.

Is parking available?

Yes, we have free on-site parking. We are also conveniently located next to Croydon train and bus stations for easy public transport access.

Do you treat nervous patients?

Absolutely. Our team is experienced in treating anxious and nervous patients. We take the time to explain every step of your treatment and ensure you feel comfortable throughout your visit.

What happens in a dental emergency?

We offer same-day emergency appointments where possible. If you are experiencing a dental emergency, please call us immediately on (03) 9725 8040 and we will do our best to see you as soon as possible.

Still have questions?